01.06.2012 (Adeo Bertozzi/ASPSMS)
Foto: Harry Hautumm/pixelio.de
Dental offices send appointment reminders and arrangements for over ten years through ASPSMS.
As part of the ongoing digitization of both medical and administrative areas, a high number of dental offices and dental clinics manage appointments in electronic form. This allows the staff to plan appointments efficiently and quickly close occurring gaps in the schedule.
No-Shows are - in addition to the annoyance - also a cost factor possible to eliminate
As we know, no one is all too happy to go to the dentist or dental hygiene. The problem of No-Shows is persistent. With the introduction of electronic appointment systems, this became more transparent and could be more precisely quantified.
Since already more than ten years the feature automated appointment book was implemented to the ZaWin32® software. The highly reliable ASPSMS perfectly suited the needs for communication by SMS. The dental software offers the option if a patient is allowed to be contacted by SMS.
What was seen as a marketing gag in the beginning is an indispensible feature today.
Once the mobile phone number is entered and the permission to send SMS is confirmed by the patient, several SMS communication options are available.
- Individual, personal SMS
- SMS for automatic appointment reminder
- Invitation to book appointment for dental cleaning or inspection by SMS
High level of acceptance and appreciation
With the introduction of this feature in 2001, Martin Engineering assumed that this service would be be used in particular in the cities by adolescents / young patients. The practice has an interesting but far different outcome result. The first SMS were sent in traditional country side dental offices. Amazingly, especially the elderly very much appreciated this feature as a perfect service.
Meanwhile, SMS reminders have become an indispensable component. Patients in all areas and in all ages have been accustomed to SMS reminders and dental office risk no-shows if they do not send an SMS in advance of an appointment.
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