Monday, November 20, 2017
 

Case Studies

Customers abroad:
Travel insurance

10.10.2010 (Till Bannwart/ASPSMS)

As a travel insurance company, Globo-Assistance (GA) is acting globally. GA bears not only the costs that originate from disease, accident, theft or other liability cases. They also organize patient transports, substitution in case of loss, give medical advice and legal protection.

On the 24h hotline the customer can reach a team of experts in case of loss, damage or medical condition to get support for the particular issue. Since most of GA's customers have a mobile phone with them when travelling, a major problem has been eased - the availability of the customers. In the past it was difficult to stay in touch. To keep the costs low GA has decided to use SMS to communicate with the customers abroad.

The Outlook Mobile Service is the perfect tool for this purpose. The customers' contact data was managed in Outlook already. They only had to set up an ASPSMS Account and order a Global Two-Way Number as return channel.

Fact: Short Message is the ideal channel to communicate with single persons or groups of variable size and locations.

As main instrument of communication, the Outlook Mobile Service is used in combination with a Global Two-Way number (e.g. +447624000000).

Outlook Mobile Service is a feature in Microsoft Office Outlook 2007 and 2010 that you use to create and send text messages to a mobile device. From within Outlook you send text messages in a manner similar to e-mail messages.

By using Outlook Mobile Service, you can send a message both as an e-mail message and as a SMS/text to multiple contacts at the same time. You can stay informed when you are away from the office because Outlook Mobile Service can forward favoured e-mail messages and calendar appointments directly to your mobile phone.

Globo-Assistance sends all Short Messages with their Global Two-Way Number (e.g. +447624000000) as originator.

All answer SMS will be sent to the Outlook Inbox.

Example

Family Schnelli was on the way to Toulon in France for a ten day vacation. The first night they stayed with friends near Nice. The next morning they wanted to go to the beach for a swim before going on to Toulon, but the car wouldn't start anymore. After a short debate it was clear that no one had a clue. So Mr. Schnelli called Globo-Assistance. The lady assured she would organize a replacement car and a mechanic till lunch. The Schnellis went to the beach with their friends' car.

Two hours later Mr. Schnelli got an SMS from GA.

SMS-OUT (to Mr. Schnelli): Dear Mr. Schnelli, we organized a mechanic and a rental car for you. The towing service will be at your car on Avenue de la Mer at 13h. The replacement car will be there as well. Please let us know if this is ok for you.

Mr. Schnelli replies to the Global Two-Way Number of GA.

SMS-IN: We won't make it till 13h. How about 14h?

GA re checks with the towing service and gets a new appointment for 14:30.

SMS-OUT (to Mr. Schnelli): Dear Mr. Schnelli, we were able to get a new appointment for 14:30. The next possible time would be at 18h. Please let us know if this is ok for you.
SMS-IN: 14:30h is perfect.
SMS-OUT (to Mr. Schnelli): Ok, a Mr. Rozier will be your contact person. We have already set the contract with them. You only need to sign the receipt for the rental car. We will keep you informed about the state of the repair of your car and wish you relaxing holidays. Madelaine Gugger, Globo-Assistance.
SMS-OUT (to Mr. Rozier): We confirm the appointment at 14:30h on Avenue de la Mer. Customer: Family Schnelli, car number: AG 1464512. Madelaine Gugger, Globo-Assistance.

Advantage for the company

The customers are available always and everywhere. 99.9% of the customers have a mobile phone and worldwide coverage is a fact. No call retries, if a customer is not reachable at the moment he can read the SMS later. No misunderstandings due to bad line. And last but not least: SMS are low priced.

Please note: if your company uses in-house solution for CRM, it will be easy to integrate ASPSMS to your CRM-solution. You just will be using one of our many interfaces available (XML, SOAP, Active-X, SMTP etc.).
For more info, please visit: www.aspsms.com

Advantage for the customer

Mr. Schnelli was able to enjoy the beach with his kids instead of having to sit next to the phone and wait for the call. The dates and addresses are in a written form already, which avoids misunderstandings, and Mr. Schnelli didn't bring pen and paper to the beach for sure.

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Available SMS tools and interfaces for ASPSMS

Factsheets
Purpose and business examplesPDF
SMS tools for End Users
NamePricing
ASPSMS WinLog free
Microsoft Office Outlook 2013-2016: Email to SMSfree
Microsoft Office Outlook 2010 Mobile Servicefree
Microsoft Office Outlook 2007 Mobile Servicefree
SMSBLASTER web editionfree
SMS Blaster Windows Editionfree
SMS touch for iPhone and iPod touchShareware
ECO-SMS - Ökologische SMS!Shareware
Cybersystems mscrmSMSsee price list for details
Jabber-Client Chatopus for Palm OSsmall one-time payment
delight Software GmbHsee price list for details
ASPSMS Widget for Macfree
SMS scripts and interfaces for developers
NamePricing
ASPSMS Dot Net Assembly on NuGet free
ASPSMS JSON API (REST) free
C# Microsoft ASP.NET Identity MVC (for SOAP)free
Node.js interface for ASPSMSfree
PHP Class for ASPSMS SOAP web servicefree
aspsms.dll (Active-X)free
SOAP Web Servicefree
XML-Interfacefree
ASPSMS SMTP Interfacefree
VBscript Class (ASP)free
HTTPfree
PHP - Python - C# - Javafree
Jabber to SMS for Server Adminsfree (open source)
SMS Blaster Visual Basic Source Codefree
ASPTOKENfree
Network coverage
Supported networks around the world
 
Latest News
2017-08-18: New Tool: ASPSMS WinLog
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No Setup Fee
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SMS for your Visitors
Add a SMS portal to your website or your clients website. A very good marketing instrument to get high traffic and to open new revenue streams based on next generation mobile technologies.
Global Two-Way SMS
Check out our new Two-Way SMS Service with global reach! No SIM-cards needed, no setup fee, very fast setup and a very low monthly price per number...
Roaming to other Countries
Our special offer: At no additional costs you get the possibility to send SMS to more than 200 countries.

Switzerland

Supported operators in your country:

Aldi
Bebbicell AG
CoopMobile
Lebara
Lycamobile
M-Budget
MyEra
OK Mobile
Salt
Sunrise Mobile
Swisscom Mobile
Tele2
Very Mucho
Wingo
Yallo
VADIAN.NET AG
Katharinengasse 10
CH - 9004 St.Gallen
 
Phone: +41 71 246 56 56
Fax: +41 71 246 56 57
E-Mail: keyaccounts@aspsms.com
 
Founded: 1995
Company Number: CH-170.3.020.905-6
VAT-Number: CHE-102.692.722 MWST

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Swiss Quality

OFCOM registered Telecommunications Service Provider (254900005).

ASPSMS is a product of VADIAN.NET AG (founded in 1995), a Swiss based Internet and Mobile Solutions pioneer. Thus, all data collected from you are automatically subject ofthe strict privacy policies of Switzerland. ASPSMS is Swiss technology that is fully developed in Switzerland. The support team also works in Switzerland. VADIAN.NET AG is today one of the leading global providers of SMS solutions with more than 200000 satisfied business clients. The product ASPSMS was launched in 2001.