Case Studies: Customer Communication
COVID smear negative: Corona test result by SMS
The topic Covid-19 is omnipresent and for many people at the same time very unsettling. Anyone who feels a cough or even a sore throat these days inevitably thinks of the corona virus. What to do?
The new coronavirus can show a wide variety of symptoms. These can be of varying severity.
The most common symptoms are (source: BAG):
- Symptoms of an acute respiratory disease (sore throat, cough (mostly dry), shortness of breath, chest pain)
- Sudden loss of sense of smell and/or taste
- general weakness, indisposition
- muscle aches
- gastrointestinal symptoms (nausea, vomiting, diarrhea, abdominal pain)
- skin rashes (e.g. pseudo-frostbites, urticarial, vesicular or morbilliform exanthema)
The joint clinic of Wedler, Sennhauser and Novak in Musterhausen* was sensitized to Covid-19 early on. Dr. med. Reginald Novak had been focusing his attention on the events in the Chinese city of Wuhan since December. This enabled him to continuously predict developments in Switzerland.
Although testing was only sporadic at the beginning of the year, Dr. Novak urged that capacities for SARS-CoV-2 testing be built up and the processes in the medical practice be optimized accordingly.
When the Swiss Federal Office of Public Health (FOPH) finally recommended that all persons with Covid-19 compatible symptoms should be tested, demand increased rapidly.
In addition, due to its location right next to the shopping center, the clinic conducted a large number of daily ambulant Covid-19 tests for people from the entire metropolitan area.
SMS instead of telephone call
The telephone communication of the test results was very time-consuming. Often the persons to be informed could not be reached, unanswered calls from the doctor's office were unsettling. Messages had to be left to answering machine. Callbacks had to be accepted ... in short: a very time-consuming back and forth was the result.
Conclusion: Contact by SMS is uncomplicated, reliable and binding.
When registering for the Corona Test, a new cell phone number and the consent of the persons to be tested to be contacted by SMS are obtained. If a negative test result is available, this is conveniently communicated via SMS from the practice software:
Your COVID smear is negative.
Kind regards and good health wishes
Your joint practice Wedler, Sennhauser and Novak
Today, the clinic saves a lot of time and money by sending negative test results by SMS instead of by telephone call.
*) Fictitious case study
New User Registration
Click here for the ASPSMS new user registration.
Have you already registered? Log in with your user e-mail address and password.
|Purpose and business examples|
|SMS tools for End Users|
|Try it out now: New SMS Blaster Version||free|
|Microsoft Office Outlook 2013-2016: Email to SMS||free|
|Microsoft Office Outlook 2010 Mobile Service||free|
|Microsoft Office Outlook 2007 Mobile Service||free|
|SMSBLASTER web edition||free|
|SMS Blaster Windows Edition||free|
|SMS touch for iPhone and iPod touch||Shareware|
|ECO-SMS - Ökologische SMS!||Shareware|
|Cybersystems mscrmSMS||see price list for details|
|Jabber-Client Chatopus for Palm OS||small one-time payment|
|delight Software GmbH||see price list for details|
|ASPSMS Widget for Mac||free|
|SMS scripts and interfaces for developers|
|ASPSMS Dot Net Assembly on NuGet||free|
|ASPSMS JSON API (REST)||free|
|C# Microsoft ASP.NET Identity MVC (for SOAP)||free|
|Node.js interface for ASPSMS||free|
|PHP Class for ASPSMS SOAP web service||free|
|SOAP Web Service||free|
|ASPSMS SMTP Interface||free|
|VBscript Class (ASP)||free|
|PHP - Python - C# - Java||free|
|Jabber to SMS for Server Admins||free (open source)|
|SMS Blaster Visual Basic Source Code||free|
|Supported networks around the world|
Are you still not a client of ASPSMS? Just proceed here to register!
Information and announcements about the state of the ASPSMS system.
Latest Newsquickreg.ch Contact Tracing & Onboarding in Clubs, Bars, etc.
New SMS Blaster Windows Version: Try it out now
NewsletterRegistered customers of ASPSMS receive at irregular intervals news about ASPSMS or news from the telecommunications world as well as information about planned maintenance work.
BlogTutorials, knowledge, case studies and news related to the ASPSMS Gateway.
Affiliate ProgramWe offer several attractive affiliate programs for developers, portals, ISP's, magazines, download sites and personal individuals.
No Setup FeeOur prices are easy to understand! No setup costs, no maintanance fees, no fix costs at all. You pay just the desired SMS volume and based on very advantageous prices.
SMS for your VisitorsAdd a SMS portal to your website or your clients website. A very good marketing instrument to get high traffic and to open new revenue streams based on next generation mobile technologies.
Global Two-Way SMSCheck out our new Two-Way SMS Service with global reach! No SIM-cards needed, no setup fee, very fast setup and a very low monthly price per number...
Roaming to other CountriesOur special offer: At no additional costs you get the possibility to send SMS to more than 200 countries.
Supported operators in your country: