Sunday, July 14, 2024
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Case Studies: Team Communication

Employee Information and coordination: Elektra Musterhausen AG, part 1

For over 100 years, the energy supply company Elektra Musterhausen AG is a reliable partner for electricity production and electricity supply.

In addition to the core business, there are a wide range of services for customers. Electrical Engineering, Building Technology, Power Plant Construction for third parties, energy trading and portfolio management.

The customers' needs are at the Elektra Musterhausen AG's first concern. Every day, around the clock.

The society is organized in the areas of Energy, Power, Installation and Management.

SMSBLASTER.COM web edition

Senta Beglinger, who works in the service center of the area Installation, had the SMSBLASTER.CH web edition privately in use for quite some time.


It is often difficult and time consuming to reach customers by phone. If you get the client on the phone, there are call charges etc.

Contacting customers by text message is::
  • uncomplicated
  • reliable
  • binding

After a quick demonstration, which showed how easy information and coordination of external employees was with the use of SMSBLASTER.CH web edition, the team decided to register an ASPSMS account for the area Installation of the Elektra Musterhausen AG.

Today, the SMSBLASTER.COM web edition is used in combination with a Global Two-Way number (e.g. +41790000000).

Mrs. Beglinger sends all text messages with this originator.

The employees send their replies exclusively to the Global Two-Way Nummer +41790000000.

All replies of are received in the Two-Way Inbox of the SMSBLASTER.COM web edition. All incoming text messages are additionally forwarded to Senta Beglinger's assistant by email.

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