Sunday, July 14, 2024
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Case Studies: Team Communication

Reliably coordinated by SMS: Ski school

The Ski School Caduff in Davos coordinates the assignments of all ski-, snowboard- und nordic ski-teachers and their guests with the dem SMSBLASTER.COM web edition.

Depending on the season up to 30 teachers are assigned. They teach rookiees to advanced guests in groups or individually.

Fabian coordinates guests and teacher assignments from out of the warm snuggery.

Fact: Communication by SMS is reliable and binding and suitable for information and coordination of groups.

As main instrument of communication, the SMSBLASTER.COM web edition is used in combination with a Global Two-Way number (e.g. +447624000000).

The coordinator Fabian sends all short messages with this number as originator.

Teachers and guests send short messages to Fabian the coordinator exclusively to the Global Two-Way number +447624000000.

All replies of teachers and guests are received in the Two-Way Inbox of the SMSBLASTER.COM web edition.

Fabian maintains all Adresses and mobile phone numbers of teachers and guests in the address book of the SMSBLASTER.COM web edition. Addidionally he maintains an address group «teachers».


Season start
November 20th, Fabian reminds all teachers of the season start briefing the next day:

(The place holder {First name} is being substituted by the SMSBLASTER.COM web edition with the first name of the recipient according to the address book.)

SMS-OUT (to the group «teachers»): Ciao {First name}! season start briefing: tommorrow 8am, Restaurant Post. Please confirm with name. Cheers Fabian

SMS-IN: rodger! gion
SMS-IN: Hi Fabian. Im in bed with flue. Will let you know when back. regardy, susanne
SMS-IN: good, till tommorrow. kiss, Hanni
SMS-IN: great! Dagi

Individual lessons
Virna Mayer (37) from Aargau books 2 lessons every day for one week. She explicitely asks for a snappy teacher.

Fabian checks the availability of the male teachers and sends the following text message:

SMS-OUT (to Ignaz Giovanoli): Guest: Virna Mayer, ability: 4 Red League, date: 07.-14.01.2009, time: 09:30 - 11:30 where: Davos station, Ticket: 7 doubleunit.VM private SB, phone guest: +41780000000

SMS-IN (from Ignaz Giovanoli): got it, thank you. Ignaz

SMS-OUT (to Virna Mayer): Datum: 07.-14.01.2009, Zeit: 09:30, where: Davos statopm, Teacher: Ignaz Giovanoli, Ticket: 7 doubleunit.VM private SB, phone, teacher: +41790000000

Group lessons are booked
8 children applied for each of the the ability groups «rookie» and «advanced». Fabian assigns two teachers to each group and informs all:

(The place holder {First name} is being substituted by the SMSBLASTER.COM web edition with the first name of the recipient according to the address book.)

SMS-OUT (to all children): Hi {First name}, date: 09.01.2009, time: 09:30, meeting point: Davos station

SMS-IN: good, till tommorrow
SMS-IN: Jonas is sick, can't come unfort., Mona Vetsch
SMS-IN: looking fwd
SMS-IN: OK, can't wait, mario :-)

SMS-OUT (to four teachers): Sali {First name}, WC-children: rookies + advanced, detail plan at office, date: 09.01.2009, time: 09:30, meeting point: Davos station

SMS-IN: alles klar, rosie
SMS-IN: güet, David
SMS-IN: bingo, Fredi
SMS-IN: ski heil, grüässli Fanz

All personal and lesson changes are communicated with help of the SMSBLASTER.COM web edition too.

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