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Innovative SMS Gateway & Messaging solutions

aspsms.com Newsletter, 06.2010

Customer information

Dear Joachim von Watt

As a registered client of ASPSMS youget the latest information about our newly available SMS applications.


Contents

Outlook Mobile Service - Case study 5: Travel agency

Trend Travel, a travel agency in Oslo had 120 customers spread over Europe when the airspace over Europe was closed due to Eyjafjallajökulls ash cloud. They all got stuck where they were.

Olof Hellqvist runs the travel agency together with his wife Ann-Sophie. The day it was clear that no planes would fly for an unknown period of time. The phones at the agency ran hot and the Hellqvists permanently had to answer the same questions over and over again. They needed a way to inform their customers in a proactive and cheap way.

The Outlook Mobile Service is the perfect tool for this purpose. The customers contact data was managed in Outlook already. They only had to set up an ASPSMS Account and order a Global Two-Way Number as return channel.

Fact: Short Message is the ideal channel to communicate with single persons or groups of variable size and locations.


Outlook Mobile ServiceAs main instrument of communication, the Outlook Mobile Service is used in combination with a Global Two-Way number (e.g. +447624000000).

Outlook Mobile Service is a new feature in Microsoft Office Outlook 2007 that you use to create and send text messages to a mobile device. From within Outlook you send text messages in a manner similar to e-mail messages.

By using Outlook Mobile Service, you can send a message both as an e-mail message and as a mobile message to multiple contacts at the same time. You can stay informed when you are away from the office because Outlook Mobile Service can forward favoured e-mail messages and calendar appointments directly to your mobile phone.


Trend Travel sends all Short Messages with their Global Two-Way Number (e.g. +447624000000) as originator.

All answer SMS will be sent to the Outlook Inbox.

Example

The Hellqvists inform their customers about the status quo and the available possibilities in a proactive way - by short messages. First they set up recipient groups in Outlook that should get the same information.

SMS-OUT (to all customers): Dear customers, airspace over Europe has been closed due to the ash cloud. We will inform the customers concerned and keep you up to date. Your Trend Travel Team

Shortly after this message the number of phone calls decreased dramatically.

SMS-OUT (to all customers who return to Oslo by plane this day): Dear customers, your return flight has been cancelled due to the closing of the European airspace. We publish relevant information about returning alternatives on www.trendtravel.no Don't hesitate to send an SMS to this Number for further information or call us at 0047 41 00xxxx

SMS-OUT (to all customers who are flying from Oslo this day): Dear customers, your return flight has been cancelled due to the closing of the European airspace. We publish relevant information about returning alternatives on www.trendtravel.no In case you have to cancel your journey you find information about the travel cancellation insurance in the documents sent to you with the plane tickets. Don't hesitate to send an SMS to this Number for further information or call us at 0047 41 00xxxx

A couple of minutes after the message was sent, the first answers arrived at the Global Two-Way Inbox from Trend Travel.

SMS-IN: I'm stuck in Stockholm and have to get back to Oslo! Walter Oster customer no. 325324-4.

SMS-OUT: Dear Mr. Oster, we made a temporary reservation for the extra train tonight. Departure 22:30 Stockholm Central Station. Duration 7:25h. Cost 350.- Euro. It's the quickest and also cheepest way to return to oslo today. Please confirm the reservation so we can definitely book your seat.


SMS-IN: We're on the streets of Split and can't fly home. Our hotel is fully booked. Could you please organize a place to stay for the night? Maja Nilsson

SMS-OUT: Dear Mrs. Nilsson, we will inform you as soon as we have found a hotel for you and your family.

A couple of minutes later Mr. Hellqvist found a hotel nearby.

SMS-OUT: Dear Mrs. Nilsson, we have reserved two rooms for you and your family at hotel Marmara on Kastelnova 213. Same conditions as the one you have stayed in before. Please acknowledge this reservation personally at the reception until 4pm.

Other Trend Travel customers are waiting for information in Prag, Barcelona, on Krim and other places all over Europe. The messages reach them at the beach, in historic city centers or restaurants and the customers were able to enjoy some additional holyday days.

And that's how it works:

  1. ASPSMS Account
    http://www.aspsms.com/

  2. Order ASPSMS Credits
    https://www.aspsms.com/balance.asp

  3. Enter Credit Warnings (optional)
    https://www.aspsms.com/creditwarning/

  4. Authorize own mobile phone number as originator
    https://www.aspsms.com/unlockoriginator.asp

  5. Outlook Mobile Service setup
    http://www.aspsms.com/microsoft/office/outlook+2007/

  6. Send text messages with Outlook
    http://www.aspsms.com/microsoft/office/outlook+2007/

  7. Configure useful forwardings
    http://www.aspsms.com/microsoft/office/outlook+2007/

  8. Optimize Outlook rules and alerts
    http://www.aspsms.com/microsoft/office/outlook+2007/

  9. Create distribution lists for mobile contacts
    http://www.aspsms.com/microsoft/office/outlook+2007/

  10. Let's go!
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branchenbuch.ch - Domainregistration

branchenbuch.ch - Domainregistration seit 1999

You can also contact us personally, no call centre and no waiting times!

Telephon: +41 (0)44 468 20 20
Telefax: +41 (0)44 468 20 21
domains@branchenbuch.ch
www.branchenbuch.ch/domains

List your ASPSMS application at our 3rd-party solutions!

Take the chance and additionally advertise your own ASPSMS based softwaree.g. your content management system or your branch specific solution thatsends SMS through the ASPSMS system on:

http://www.aspsms.ch/solutions/3rd-party/

That's how it works:

  1. Send us a link or a demo version of your softwarewith the appropriate login data to support@aspsms.com so we cantest your product.

  2. We shall examine your software and let you know if we shall publish it at ASPSMS 3rd-party solutions.Please understand that we can only take well-engineered and error free products into consideration.

  3. If we decide to publish your product, we shall ask you for further information:
    1. Product logo
    2. Product description (title)
    3. Product version
    4. Short description
    5. Detailed product description
    6. Price/currency
    7. Purchase- or download link
    8. Further useful information that helps

    If you have a German documentation, don't hesitate to send it for our German website.

Examples for an listing on ASPSMS 3rd-party solutions:
http://www.aspsms.ch/solutions/3rd-party/

Anzeige

Seite3.ch - Das Boulevardmagazin

Seite3 - So ehrlich wie Du selbst.

Seite3.ch ist ein Boulevardmagazin der alten Schule. Auf Seite3.ch kommen keine Meldungen, wie sie alle News-Seiten einander abschreiben, sondern die anderen, wirklich spannenden News.

Lesen Sie hier weiter: www.Seite3.ch

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werbung.ch - messbar besser
Your contact at werbung.ch:



Ernst J. Boesch  Freddy Prost  Chris Sigrist
Ernst J. Boesch  Freddy Prost  Chris Sigrist


werbung.ch
VADIAN.NET AG
Eichstrasse 25
8045 Zürich

Telefon: +41 (0)44 468 20 20
Telefax: +41 (0)44 468 20 21
info@werbung.ch
www.werbung.ch


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