Case study: Energy supply company Elektra Musterhausen AG, part 3 - SMS Alerts
Network, Switchgears, powerplants, transformer plants, control centers, special services,
... the technical infrastructure of Elektra Musterhausen AG is a very complex entity.
Countless components, which ensure the smooth operations, have to be controlled countinuosly.
In case of a malfunction, action must be taken immediately.
Source: Section of "Lightning3" von U.S. Air Force photo by Edward Aspera Jr. - United States Air Force, VIRIN 040304-F-0000S-002 (and VIRIN 060822-F-1111A-001). License: Public domain via Wikimedia Commons.
A monitoring software is used, which, following an elaborate set of rules,
continuously tests all integrated components. Abnormalities are reported
for the early detection and staff is alerted and mobilized when needed at fault situtations.
Since the system-wide integration of a SMS-AddIn - developed by Elektra's software supplier - into the energy company's software,
standardized text messages are sent and received directly from the system in all departments.
Mainly for staff coordination, for general information, memos, and of course also in direct
contact with customers. (See Case
Study: Part 2 - software integration). The SMS-AddIn is considered as a great success
in the company.
At the Executive Board meeting of Elektra Musterhausen AG, Head of the Network Beda Hungerer
talks about his SMS worries. In case of malfunction employee must be notified, which causes
problems again and again with the previous alarming. Xavier Keller, Head of Energy agrees:
repeatedly employees are not informed or informed with delay. One could not always
rely on the information about the delivery status of the alarms - so Xavier Keller was
told by IT department.
Because of the positive experiences with the SMS-AddIn and with the ASPSMS System,
the IT epartment at Elektra Musterhausen AG was commissioned to consider connecting
the ASPSMS System to the monitoring software for the alarm notifications.
This task turned out to be much easier than thought first. The ASPSMS system can be flexibly
controlled with simple, robust scripts. The accurate delivery status messages allow e.g.
the escalation of an alarm if an SMS was not immediately delivered.
Bildnachweis: Montage Heart Cardiogram by Vitalij Smolygin and Smartphone. License: Public Domain.
Today, the SMS-alarms from the monitoring software of Elektra Musterhausen AG are sent through the
ASPSMS System. In case of an alarm, everything runs smoothly and fast. Id in addition,
the SMS alerts are reliable and cost-effective.
And that's how it works:
Buy ASPSMS Credits
For sending an SMS, so-called ASPSMS credits are needed,
which are purchased in advance. The ASPSMS credits do
not expire. Payment by bank transfer, various credit
cards such as Eurocard/Mastercard, Visa, American
Express or Diners Club, PayPal or Swiss Postcard are possible.