SMSBLASTER.CH web edition - Case study 7: Security Company
De-Tours Security offers security and surveillance services. They employ some 800 people. Most of them work in shop surveillance.
de-Tours is commissioned by a large country wide operating retail chain to plan and run all security related operations, such as shop surveillance and object security. The retail chain runs food stores, petrol stations, jewellery shops and kiosk. It also rents shop space to third parties.
Since the founding of de-Tours they use SMS as a reliable way of communication.
The big number of employees that have to be coordinated 24/7 on every day of the year require a low priced and reliable form of communication.
Fact: The short and concise communication by SMS results in simple and efficient coordination of bicycle messengers.
As main instrument of communication, the SMSBLASTER.COM web
edition is used in combination with a Global Two-Way number (e.g. +447624000000).
de-Tours sends all short messages with this number as originator.
The security staff sends short messages for the central exclusively to the Global Two-Way number
All replies are received in the Two-Way Inbox of the SMSBLASTER.COM web edition.
de-Tours maintains an address group for every region in the address book of the SMSBLASTER.COM web edition
A series of shoplifts took place in a mall which is monitored by de-Tours. The two security staffs who are responsible for the mall in this week have discussed the issue with the manager of the building. Together they decided to intensify the surveillance immediately. The de-Tours headquarters gets the order to organize three additional securities at 4pm. The additional staff should start work immediately. The coordinator checks the staff list and finds eight possible candidates for the job and sends them a request by SMS.
SMS-OUT (to 8 the persons): We need three people for a surveillance job at the WolliCity immediately. Please answer as soon as possible. Thank you Dany
Dany gets the following answers to the Two-Way Inbox of SMSBLASTER.COM:
SMS-IN: Hi dany. Sorry, I am not available today.
SMS-IN: Hello control. I could, but not before 7pm. Peter
SMS-IN: Hi dany, I'll be there in an hour. Cheers Ken
SMS-IN: I'll do it, can be there in 30 minutes… Stüssi
After only a few minutes Dany has got his men.
SMS-OUT (to Ken und Stüssi): Hello Ken und Stüssi, you have the job. Peter will join you around 7pm. Thank you and don't forget to fill in the report or you won't get paid ;-)
SMS-OUT (to Peter): Very well. Stüssi and Ken will already be there. Thank you Dani
SMS-OUT (all the 8 persons): Thank you folks, the job has been scheduled. Please no more replies.
15 minutes after Dany received the order, he was able to inform the manager of the shopping mall and the security staff at the place about the additional securities and their arrival time.
Also the disposition of long term schedule is done by SMS communication. Headquarter sends all requests to to the staff in question and they answer to the Global Two-Way Number.
Try now yourself, how you can communicate effectively with your staff or with your colleagues by using SMSBLASTER.COM web edition and Global Two-Way Number.
And that's how it works: