Case study: Energy supply company Elektra Musterhausen AG, part 1 - Employee Information and coordination
For over 100 years, the energy supply company Elektra Musterhausen AG
is a reliable partner for electricity production and electricity supply.
In addition to the core business, there are a wide range of services
for customers. Electrical Engineering, Building Technology, Power Plant
Construction for third parties, energy trading and portfolio management.
Source: Kecko, CH (Outdoor Switchgear) [CC-BY-2.0 (https://creativecommons.org/licenses/by/2.0/), Image Section], via flickr
The customers' needs are at the Elektra Musterhausen AG's first concern. Every day, around the clock.
The society is organized in the areas of Energy, Power, Installation and Management.
SMSBLASTER.COM web edition
Senta Beglinger, who works in the service center of the area Installation, had the SMSBLASTER.CH web edition privately in use for quite some time.
It is often difficult and time consuming to reach customers by phone. If you get the client on the phone, there are call charges etc.
Contacting customers by text message is::
After a quick demonstration, which showed how easy information and coordination
of external employees was with the use of SMSBLASTER.CH web edition, the team
decided to register an ASPSMS account for the area Installation of the Elektra
Today, the SMSBLASTER.COM web edition is used in combination with a Global Two-Way number (e.g. +41790000000).
Mrs. Beglinger sends all text messages with this originator.
The employees send their replies exclusively to the Global Two-Way Nummer +41790000000.
All replies of are received in the Two-Way Inbox of the SMSBLASTER.COM web edition. All incoming text messages are additionally forwarded to Senta Beglinger's assistant by email.
To be continued next month ...
And that's how it works:
Buy ASPSMS Credits
For sending an SMS, so-called ASPSMS credits are needed,
which are purchased in advance. The ASPSMS credits do
not expire. Payment by bank transfer, various credit
cards such as Eurocard/Mastercard, Visa, American
Express or Diners Club, PayPal or Swiss Postcard are possible.